When the worst of COVID was over I took an Air Canada flight from Toronto’s Pearson Airport to Athens. While waiting at the gate an Air Canada passenger agent made an announcement that due to so much unchecked luggage on this sold out flight please volunteer to have your bags checked in. A roar of snickers, chortles and laughter was heard as who would risk having their baggage disappear as was so common at the time.
Airlines have created a swell of dissatisfaction with their nickel and dime strategy of charging for checked in baggage. It has amounted to a raw exposure of profit seeking and it has backfired from a customer perspective as every flight I take originating in North America has gate personnel for the airline looking for “volunteers”.
You see why pay for checked in baggage when you can bring it aboard and cram to overcapacity overhead bins. That cramming causes yet more customer dissatisfaction by passengers having nowhere to store their luggage.
Strange though for my in Europe flights there is a degree of airline ruthlessness in measuring carry on luggage. No desperate pleas are made for suckers…er I mean volunteers.
Airline customer service these days delights in the nickel and dime strategy. It is time it explodes in their face!
Airline passengers of the world unite!
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