RKS Film: “Les bienveillants” (The Benevolents)

“Les bienveillants” is a thoughtful short documentary by Montreal’s Sarah Baril Gaudet. The viewer will have the opportunity to understand the volunteer recruitment process of Tele-Aide a Montreal call centre that specializes in listening to telephone calls from people in mental distress or simply listening to anyone that needs someone to talk to. Tel-Aide was founded in 1971 and since that time has listened to over two million calls.

Volunteers attend an initial screening interview which is followed by some training sessions with actual and simulated calls. What are the most important skills? Good listening skills and being non judgemental are key.

Want to be a fly on the wall at a call centre taking a range of calls from suicidals, callers dealing with drug addiction and loneliness. Perhaps their skills are all what we need in our everyday life.

You can see the trailer here for “Les bienveillants” https://www.sarahbgaudet.com/les-bienveillants

Showing at Toronto Hot Docs Festival 2022 as part of “The Canadian Spectrum Shorts: Stronger Together”. The shorts may be streamed but are geoblocked to Canada.

Published by Robert K Stephen (CSW)

Robert K Stephen writes about food and drink, travel, and lifestyle issues. He is one of the few non-national writers to be certified as a wine specialist by the Society of Wine Educators, in Washington, DC. Robert was the first associate member of the Wine Writers’ Circle of Canada. He also holds a Mindfulness Certification from the University of Leiden and the University of Toronto. Be it Spanish cured meat, dried fruit, BBQ, or recycled bamboo place mats, Robert endeavours to escape the mundane, which is why he has established this publication. His motto is, "Have Story, Will Write."

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